Join Our Team

The leading model and hobby company in the world, and one of the most progressive companies in the Champaign/Urbana area is seeking qualified individuals for the following positions. We offer a competitive compensation package and excellent opportunities for career growth.

Currently Open Positions (effective July 21, 2017)

Champaign, Illinois Position Technical PRODUCT SUPPORT REPRESENTATIVE: Hobbico currently has an opportunity for a Product Support Representative to join our team. As an employee-owned company, we foster a collaborative work environment. Come join a dynamic team that has a passion for innovation, success, and teamwork!
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    Responsibilities:
  • Offer technical assistance to customers over the phone and via e-mail regarding product purchases and product compatibility.
  • Provide troubleshooting & warranty service assistance, including ordering replacement parts for defective merchandise, issuing prepaid shipping labels, communicating with service technicians, and providing status updates to customers.
  • Write accessory completion guides, catalog product descriptions and substitutions; proofread media and aid in the copywriting area as technical help is requested.
    Qualifications:
  • RC product knowledge helpful, but must have willingness to learn and have an interest RC products
  • Previous customer service experience, technical support experience desired
  • Proficiency with Microsoft Office Suite
  • Superior oral and written communication skills
  • Must be an exceptional problem-solver, as well as detail-oriented and organized
  • Ability to read and interpret technical instruction manuals
RC SALES & SERVICE REPRESENTATIVE: Hobbico currently has an opportunity for an RC Sales & Service Representative to join our retail division. This person will truly encompass what it means to “Love Your Hobby” by cultivating our brand and sharing Hobbico’s passion for fun and exciting RC products with our customers. As an employee-owned company, we foster a collaborative work environment. Come join a dynamic team that has a passion for innovation, success, and teamwork!
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    Responsibilities:
  • Provide assistance to customers who recently placed orders for RC (remote control) items
  • Build customer relationships by offering customer service and answering RC related questions
  • Meet daily call quotas (both inbound & outbound) and achieve customer contact goals
  • Offer technical assistance and recommend solutions
  • Provide troubleshooting assistance and coordinate warranty and non-warranty service to customers
    Qualifications:
  • Extensive RC product knowledge, including hands-on experience
  • Previous customer service and sales experience, call center experience desired
  • Previous computer experience
  • Superior oral and written communication skills
  • Must be self-motivated, goal orientated, and be able to multi-task
Hobbico is 100% employee-owned and we believe that our employees are our most important resource. We offer competitive pay and comprehensive benefits including:
  • Health, dental, vision, life, and disability insurance
  • Flexible spending account
  • 401(k)
  • Paid vacation
  • Paid holidays
  • Career advancement opportunities
  • Employee discounts 

If you are in the Champaign-Urbana area, you may also apply in person at 2904 Research Road, Champaign, IL 61822 from 9:00 a.m. - 4:30 p.m. Monday - Friday. Those applicants outside the Champaign area may send a resume with salary history to Tower Hobbies, Attn: Human Resources, 2904 Research Road, Champaign, IL 61822 or email us at hr@towerhobbies.com EOE


If you are in the Reno, Nevada area you may also apply in person at 1190 Trademark Drive, Reno, NV 89512. from 8:00 a.m - 4:00 p.m. Monday - Friday.