Placing Orders With Tower Hobbies Check out our ordering/policy Frequently Asked Questions.


Placing Secure Online OrdersPlacing Secure Online Orders

Please note: For viewing content and placing orders on our web site, we recommend using the most recent versions of Microsoft Internet Explorer, Mozilla Firefox, Google Chrome or Apple Safari.

Tower Hobbies offers secure online ordering which allows you to instantly send your order to us for processing. If you have a compatible web browser , you may use our shopping cart interface ordering system. The best way to start your order is to use our super-easy product search engine or by clicking on any of the category links which appear on our product/price listings page. This will allow you to browse our product selection and choose items simply by clicking the yellow "Buy Now" graphics. If you are unable to find an item on our web site that you saw in one of our ads, simply enter the stock number of the item in the search box above and click "Go".

An excellent tutorial about how to use our shopping cart ordering system is also available.


Placing Telephone OrdersPlacing Telephone Orders

  • Dial 800-637-4989 toll-free if you know what you want and have all of the stock numbers ready (U.S. and Canada).
  • Dial 800-637-6050 toll-free for questions or assistance with your order (U.S. and Canada).
  • Dial 217-398-3636 if you live outside the U.S. or Canada.
Monday-Thursday 8am — 8pm
Friday 8am — 7pm
Saturday 9am — 4pm
Sunday 10am — 4pm
Note: Our phone center is closed on most major U.S. holidays including New Year's Day, Easter Sunday, US Memorial Day, US Independence Day, US Labor Day, US Thanksgiving Day and Christmas Day.
All times U.S. central time.
View current U.S. central time.


Placing FAX Orders Placing FAX Orders

  • Dial 800-637-7303 toll-free in the U.S. and Canada.
  • Dial 217-356-6608 if you live outside the U.S. or Canada.
Note that we cannot always respond via FAX. Please include the same information in your FAX as with email ordering, above, or download and print our paper order form. (Requires Acrobat Reader, available free from Adobe.)

Placing Postal Mail Orders Placing Postal Mail Orders

Send mail orders to:
Tower Hobbies
PO Box 9078
Champaign, IL 61826-9078
Download and print our paper order form. (Requires Acrobat Reader, available free from Adobe.)

Customer Information CenterChecking the Status of Your Orders

If you have placed an order with Tower Hobbies recently and need some information about it or would like to change it in some way, there are a number of ways you may contact us. Please note that since we begin processing your order immediately after receiving it, modifications may not always be possible depending on how much time has already elapsed. Please see our How to Get Information About a Recently Placed Order page for more information.

Payment Methods Payment Methods
  • Credit Cards: We accept the following credit cards: Discover®, MasterCard®, Visa®, American Express®, Diners Club International®, JCB, and China UnionPay. There is no surcharge added for credit card orders. We reserve the right to verify credit card orders for your protection. For fastest processing, please always include a daytime phone number.
  • PayPal®: You may also pay for your online orders with PayPal using a PayPal account. Ordering with your PayPal account is available online only. It's easy and only takes a few seconds to complete your order. We reserve the right to ship orders to PayPal-confirmed addresses.
  • Bill Me Later®: With Bill Me Later® you can purchase from the Tower Hobbies web site without using your credit card. If you use this payment option, Bill Me Later® will send you a statement in the mail after your order has shipped. You will have 25 days to make a payment. You can pay the entire balance with no additional charges or you can pay a portion of the balance and regular interest charges will apply. Bill Me Later® is offered through CIT Bank and is only available to U.S. customers who are at least 18 years of age. Subject to credit approval. See Terms.
  • Gift Certificates / Gift Cards: You may redeem a Tower Hobbies Gift Certificate or Gift Card as payment for your online order by entering the gift certificate or card number in the yellow box within the Shopping Cart. If the redeemed amount does not fully cover your purchase, you'll be prompted to provide additional payment using one of the pertinent methods shown immediately above. If placing your order via telephone simply provide the gift certificate or card information to the sales representative.
  • Prepayment: You may prepay your order with a personal or business check or US Postal Money Order (U.S. funds only).
  • Purchase Orders: We accept most institutional purchase orders (military, government, schools and universities). Click Here for more information.

Shipping and Handling Charges Shipping and Handling Charges

To quickly determine the cost of shipping to any destination simply place the items you wish to order in your shopping cart and click on the "Shipping Calculator" link displayed toward the top of the page.
  • Basic Charge: We charge a flat shipping rate of $9.99 (or $1.99 if the order exclusively contains Parts Saver items) for all orders. The basic charge is waived for all orders of $99.00 or more through June 2014 (normally $150 or more) when placed by members of The Tower Hobbies #1 Super Saver Club. Unless specified differently, we will ship your order via surface which reaches most areas of the U.S. within three to ten days.
  • Parts Saver Orders: If your order exclusively contains Parts Saver items, we charge a flat, $1.99 shipping charge.
  • Two-Day Air Delivery: For an additional $15.00 we'll get your order to you in two business days.
  • One-Day Air Delivery: For an additional $25.00 we'll get your order to you in one business day.

Please note that some products (generally fuel, giant-scale ARFs and some road-race sets) may incur additional surcharges. Some size and item restrictions also apply to Air shipments. Hazardous and flammable items cannot be shipped via air. Air packages over 10 pounds will be charged extra. Two-Day and One- Day Air delivery available only in the U.S. Alaska, Hawaii and Puerto Rico add $10.00 additional for Air shipments. We must receive your order before noon Monday-Thursday or by 11am on Friday.

International Orders International Orders

Canada Canada: Tower Hobbies ships to all addresses in Canada. Add an additional $15.00 for priority shipping to Canada ($24.99 total). Additional charges apply for each increment of 10 pounds of weight of the package. Note that some products are restricted and cannot be shipped via USPS to Canada. This will be noted during checkout or in the Shipping Calculator found in the shopping cart. Many of the physical-size restricted items may be sent via UPS Worldwide Saversm.

All prices shown are in US dollars. Your payment company will convert the order to your local currency. For an estimation of current exchange rates please click here.

Local taxes and customs duties usually apply and are added once your shipment reaches its destination. Please see your local authorities for more information. Tower Hobbies does not know when additional charges such as additional brokerage fees will apply. These additional charges are the responsibility of the buyer. Refused or returned shipments in which Tower Hobbies incurs additional shipping fees will be assessed on the return credit. Please do not request that we falsify your invoices or suppress tariff codes or country-of-origin information. Note that our gift processing option will not reduce your taxes or duties and is not available for international orders.

International destinations other than Canada International destinations other than Canada: Tower Hobbies can ship orders just about anywhere in the world (for a list of restricted countries, click here). Please note that the best way to order is to use your credit card or PayPal for payment.

All prices shown are in US dollars. Your payment company will convert the order to your local currency. For an estimation of current exchange rates please click here.

Our international shipping charges are based on the size and weight of the package(s). To determine the cost of shipping to an International destination simply place the items you wish to order in your shopping cart and click on the "Shipping Calculator" link displayed toward the top of the page. You will then be prompted to enter a country and the shipping charges for International Air or UPS Worldwide Saver will be displayed for the current order in your shopping cart. If restricted items are in your shopping cart some methods of shipment may not be available. Remove the restricted items prior to calculating the shipping.

Local taxes and customs duties usually apply and are added once your shipment reaches its destination. Please see your local authorities for more information. Tower Hobbies does not know when additional charges such as additional brokerage fees will apply. These additional charges are the responsibility of the buyer. You are responsible for following import regulations for your country. All AC items we sell are 110VAC unless marked otherwise. It is your responsibility to follow the radio-frequency use rules in your country. Refused or returned shipments in which Tower Hobbies incurs additional shipping fees will be assessed on the return credit. Please do not request that we falsify your invoices or suppress tariff codes or country-of-origin information. Note that our gift processing option will not reduce your taxes or duties and is not available for international orders.

Please note that some items may not be shipped via International Air due to physical size limitations. Many of the physical-size restricted items may be sent via UPS Worldwide Saversm.

If you plan to mail or fax your order, download and print our international order form. (Requires Acrobat Reader, available free from Adobe.)
Tower Hobbies Has Been Serving Hobbyists Since 1971 • Call 800-637-6050 or 217-398-3636
See Tower Hobbies Reviews at Bizrate.com
Hobbico, Hobby & Model Construction Supplies - Retail, Champaign, IL
We accept the following: We accept the following payment methods: Discover, MasterCard, Visa, American Express, Diners Club International, JCB, China UnionPay, PayPal, and BillMeLater.
Unauthorized use of any materials presented here is prohibited. Copying or reproducing any elements from this page is not permitted. All prices, descriptions and availability subject to change.
Copyright © 1994 - Tower Hobbies All rights reserved. Do not duplicate or redistribute in any form.