From the person who takes your order over the phone to the warehouse staff members who pick and pack your order, we are 100% employed owned. We take pride in our work and know we wouldn't be here if it weren't for you, our customer! We'll strive to do our best to give you what you want, when you want it, and at a value nobody else can beat!
Have Questions? Our trained phone staff will take care of them for you. Open 7 days a week to serve you: 1-800-637-6050. We read all feedback that comes in and we respond to it. It may be a direct response to the customer with an explanation or it may be an action we take to improve service or ease of ordering. We strive to answer all our emails within 24 hours during regular business days Monday - Friday. firstname.lastname@example.org
Check out our web link to Easy RC. We’ll help educate you on some basic decisions you’ll need to make to get you going in the right direction for your interest and budget.
The Super Saver Club offers members the opportunity to save on their orders, including some of our newest products, plus Free/Reduced Shipping on qualifying orders.
We have a full range of products for a variety of hobby and model enthusiasts: from Radio Control kits you build to those ready to fly, drive or sail right out of the box, plastic models, rockets, trains, tools, batteries, chargers, die-cast, puzzles, kites, science & education, and roadrace sets.
Our product descriptions are the best out there – we put ourselves in your shoes and give you as much information as possible, listing product specs and benefits; including pictures and often videos.
Our Easy Pay plan is available on a large selection of products. It's our goal to make your hobby affordable.
If you find the same product for less, our Call Center staff will do their best to price match any US competitor.
We offer a wide range of products in a combo form that will complete your projects at a lower cost. In some cases you can even build your own combos!
We offer volume pricing on many items, helping you stock-up and save your budget.
You don't pay a cent until your package ships. If the price drops on the item you've ordered you'll receive the lower price. You'll be in line to receive the item when it comes in.
Parts Saver Shipping is available on many parts and small products.
We can ship to almost anywhere in the world. Be sure to check for specific restrictions, such as hazardous or flammable materials.
Our secure web site utilizes an Extended Validation security certificate (EV SSL) to ensure your information is protected.
We Respect Your Privacy. Tower Hobbies is a firm believer in the protection of its online customers' privacy. We have implemented a number of procedures and policies which are designed to protect your personal information while using our online services.
If your established R/C club or R/C track is hosting an event, check with us for sponsorship. We typically donate Tower Hobbies gift certificates as pilot/driver prizes, but be sure to ask well in advance of your event.
No re-stocking fee and no return authorization required on new and unused returns.
See how other consumers independently rate us on Bizrate.com.
Check out our score with the Better Business Bureau.