How to Get Information About an Order In ProcessHow to Get Information About an Order In Process If you have placed an order with Tower Hobbies and need some information about it, there are a number of ways you may contact us. Please note that since we begin processing your order immediately after receiving it, modifications may not always be possible depending on how much time has already elapsed.
- To view information about orders you have already placed (including backorders), please access the Tower Hobbies Customer Information Center.
- To cancel a recently placed order, please access the Tower Hobbies Customer Information Center. Please note that changes to even recently placed orders are not always possible.
- You may Contact us via telephone at 800-637-6050 or 217-398-3636.
- You may contact us via email at firstname.lastname@example.org. This email address is for the exclusive use of customers placing orders or who have inquiries about recently placed orders. You may expect a reply usually within 24 hours. We do NOT recommend email to request modifications or to cancel an order, please phone us as shown above.
- The least-preferred method is via regular, postal mail. Our address is: Tower Hobbies, PO Box 9078, Champaign, IL 61826-9078.